Amazing Customer Service

[huronna]

My last few ferret food orders have been through www.drsfostersmith.com
My kids love those Bandits...all flavors, from banana, to peanut butter.
Well this last order included the variety pack which had all of them. I actually ordered two packs because we were totally out of treats.
The first time I gave them each a chicken, they turned their noses up at it. This was really weird because normally they love the chicken.
The next day we handed them a chicken and again, they dropped it on the floor. So we got the other bag of chicken, which was the same lot number and tried that one, One sniff and they walked away from it.

In all the years that I have had ferrets this has never happened before.
So I called the company and told then what happened and asked if they had had any other reports of a bad lot.
They said they hadn't but understood my concern. They would send me a replacement.
So yesterday a box arrives and I figured it would have 2 bags of the chicken.

WHOA!!!!! to my surprise there were two full sets of the variety pack.
all flavors and the chicken also, different lot number and they both ate the chicken.

Gads I would have to buy bandit treats for 6 months LOL

[loveaferret]

they might not like the chicken , my 6 don't care for the chicken, but love the banana ,I just get 2 packs of the banana but my last order i got one banana and a peanut butter didn't call DFS gave the kids the peanut butter and my kids liked them

[dee517]

I happy the guys got new treats that they like. I recently had to call www.drsfostersmith.com about one of my orders from them. I don't normally order from them, but I received a very good offer. They were great when I called and sent me all the things that were not delivered with my order. Due to their excellent customer service I will be ordering from them again.

[smokeyoshi]

We've been buying from them exclusively for over a year. They have decent prices and our gang loves their signature food. They also have good sales. We used to get everything from ferret.com but their prices shot up 20-25% all at once and no free shipping. Shipping takes longer than ferret.co tho.